Online Ticketing Service Provider Tender - Durban

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Description

Appointment of an online ticketing service provider for a period of 36 months at UShaka Marine World

What this tender is about

The Ethekwini Metropolitan Municipality is inviting bids for the appointment of an online ticketing service provider for uShaka Marine World. This contract will be for a period of 36 months. A compulsory briefing session will be held on 2026-07-27 at 11:00. Bidders are required to submit their bids by 2026-08-21 at 11:00. The service provider will be responsible for providing an online ticketing platform that integrates with uShaka Marine World's branding. Historically, the municipality processed around 42 online orders per day and 318 per month, with projections for significant growth over the contract period. Bidders must provide their own ticket validation devices and include payment processing costs within the fixed transaction fee. All pages of the tender document must be submitted.

Scope of work

• Appointment of an online ticketing service provider for uShaka Marine World for a period of 36 months.
• The online ticketing platform must use uShaka Marine World branding (white label solution).(Questions and Answer for online ti..., section start)
• The service provider must provide and manage their own ticket validation devices.(Questions and Answer for online ti..., section start)
• The scope does not include Dangerous creatures, Kids World, and Chimp & Zee attractions.(Questions and Answer for online ti..., section start)
• The scope does not include integration with Online Travel Agencies (OTAs) or third-party tourism distribution partners.(Questions and Answer for online ti..., section start)
• The scope does not include upselling and cross-selling of ancillary products like food & beverage or merchandise.(Questions and Answer for online ti..., section start)

Important requirements

• Annual Financial Statements require to be externally audited.(Questions and Answer for online ti..., section start)
• Bidders must submit all pages from the tender document.(Questions and Answer for online ti..., section start)
• The tender is based on a three (3) year schedule; tenderers are expected to project their price increases each year, but prices will be FIXED for each YEAR.(Questions and Answer for online ti..., section start)
• The service provider will have exclusive rights to manage all ticket sales within the scope of the agreement.(Questions and Answer for online ti..., section start)
• Bidders must present a fixed fee per transaction, not a fixed fee per ticket sold.(Questions and Answer for online ti..., section start)

How to submit

• Submit all pages from the tender document.(Questions and Answer for online ti..., section start)

What is in the documents

• Questions and Answer for online ticketing tender .docx

  This document contains questions and answers regarding the online ticketing tender. It clarifies transaction volumes, expected sales, branding requirements, hardware provisions, and payment processing details. It also addresses requirements for financial statements and...

Special conditions

-A COMPULSORY clarification meeting will be held at 11:00, on 2026-07-27, at Usim Boardroom, UShaka Marine World, 1 King Shaka Drive, Durban. -All questions and answers will be consolidated and posted on eTenders/Municipal website by 2026-08-13. -Technical: Anda Boyana (t) 031-328 8000 General: Nosipho Moya (t) 031-328 8000

Tender documents (3)

• PDF36595-5U Tender Document .pdf
• DOCQuestions and Answer for online ticketing tender .docx
• DOC37.2 Agreement - UMW - 36595 - Appointment of an Online Ticketing Service Provider for 36 Months.doc

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