Eskom Tender: Employee Voice Platform Services in Gauteng

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Description

Appointment of a service provider to provide, implement, configure, support and maintain a secure Eskom Employee Voice Platform on a five-year subscription for approximately 43,600 employees.

What this tender is about

Eskom has issued a tender for the appointment of a service provider to supply, implement, configure, support, and maintain a secure Eskom Employee Voice Platform. This platform will be provided on a five-year subscription basis and is intended for approximately 43,600 employees. The delivery location is Maxwell Drive, Sunninghill, Sandton. A compulsory briefing session will be held on 19 November 2026 at 10:00. Bids must be submitted by 01 December 2026 at 10:00. The tender is an open tender process.

Scope of work

• Provide, implement, configure, support, and maintain a secure Eskom Employee Voice Platform on a five-year subscription.

Important requirements

• The solution must be a proven platform with a track record in large organisations (30,000+ employees) and have been in the market for a number of years.(Annexure T - Technical Evaluation ..., sheet Key Requirements)
• The vendor must have previous experience in the implementation of the system/solution with at least 5+ years of experience.(Annexure T - Technical Evaluation ..., sheet Key Requirements)
• The proposed platform must support the configuration, deployment and management of various employee engagement surveys.(Annexure T - Technical Evaluation ..., sheet Functional)
• The solution shall use a modular, loosely coupled, cloud-native architecture that permits independent scaling, deployment and replacement of components without material disruption.(Annexure T - Technical Evaluation ..., sheet Architecture)
• The cloud service model proposed must be SaaS.(Annexure T - Technical Evaluation ..., sheet Cloud)
• The cloud service deployment model must be private, protected community, public, or hybrid.(Annexure T - Technical Evaluation ..., sheet Cloud)

How to submit

• Bids must be submitted by 01 December 2026 at 10:00.

What is in the documents

• Annexure T - Technical Evaluation Criteria.xlsx

  This document outlines the technical evaluation criteria for the tender, including key requirements, functional aspects, architecture, cloud considerations, and security. It details the scoring methodology and specific requirements for each category.

Special conditions

Tenderers are required to send their email addresses for MS Teams clarification meeting (Name :Nndanganeni Maguvhe ; email address : MaguvhNS@eskom.co.za)

Tender documents (17)

• DOCAnnexure S - SDL& I BIDDERS TEMPLATE.docx
• DOCAnnexure K - Supplier Evaluation Pack for 01 March 2026 to 28 February 2027.docx (1).doc
• XLSAnnexure P - Pricing Schedule.xlsx
• DOCAnnexure Q (Annexure B- OHS Acknowledgement template).docx
• DOCAnnexure O2 - SLA Eskom EVP.docx
• DOCAnnexure U - Third-Party Security Risk Assessment Questionnaire.docx
• and 11 more

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