SABC Debt Collection Agency Tender - National

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Description

THE APPOINTMENT OF A DEBT COLLECTION AGENCY FOR THE COLLECTION OF ARREAR TV LICENCES OR A PERIOD OF 5 YEARS

What this tender is about

The South African Broadcasting Corporation (SABC) is inviting proposals for the appointment of a Debt Collection Agency. This agency will be responsible for collecting arrear TV licence fees on behalf of the SABC for a period of five years. The scope of work includes collecting on domestic, business, and dealer licence accounts, performing data cleansing and verification, and facilitating customer payments. Bidders must demonstrate capabilities in technology integration, SMS and WhatsApp communication, and dialler systems. The evaluation will consider price, functionality, and specific goals, with a 90/10 point system applied. Proposals must be submitted electronically by 7 September 2026 at 12:00 noon. A non-compulsory briefing session will be held on 25 August 2026 at 11:00.

Scope of work

• Collection of arrear TV licences on Domestic, Business and Dealer Licence accounts.(RFP Debt Collection Agency for Pub..., section SCOPE OF WORK)
• Locate and verify license holders' contact details to improve Right Party Contact (RPC) rates and identify unreachable accounts.(RFP Debt Collection Agency for Pub..., section CONTACT and TRACE)
• Update and validate contact information, and identify/flag deceased, administration, sequestration, liquidation, debt review, duplicate, or non-liable accounts.(RFP Debt Collection Agency for Pub..., section DATA CLEANSING and VERIFICATION)
• Execute collection activities, facilitate customer payments via approved platforms, and maintain compliant engagement practices.(RFP Debt Collection Agency for Pub..., section DEBT COLLECTION)

Important requirements

• Bidders must have the capability to integrate with the SABC TV Licences central CRM system and establish a dedicated Point-to-Point Protocol (PPP) link, preferably fibre optic (100 to 200 mbps).(RFP Debt Collection Agency for Pub..., section TECHNOLOGY REQUIREMENTS)
• Bidders must have a minimum of 5 years of debt collection experience and provide at least three valid reference letters from different clients.(RFP Debt Collection Agency for Pub..., section EVALUATION CRITERIA)
• Prices quoted must be inclusive of all costs needed to perform the specified services for the duration of the project.(RFP Debt Collection Agency for Pub..., section BID PRICES)

How to submit

• All bids must be submitted electronically via email to [contact on the official notice] Submissions must be in PDF format, protected from modifications. The email subject line must include the Bidder’s Name, Tender No, and Tender Title. Bidders are advised to submit at least 60 minutes before the...

What is in the documents

• RFP Debt Collection Agency for Publish 2026.docx

  This document outlines the Request for Proposal (RFP) for a Debt Collection Agency. It details the bid process, mandatory requirements, required documents, scope of work, technical specifications, evaluation criteria, and submission instructions.

• ANNEXURE B Client Reference Letter Decbt Collection Agency Publish.docx

  This annexure provides a template for client reference letters, which bidders must obtain from their clients to verify their experience and performance. The template specifies the required information, including services provided, contract duration, volume of matters, and...

Tender documents (3)

• DOCANNEXURE B Client Reference Letter Decbt Collection Agency Publish.docx
• PDFRFP Debt Collection Agency for Publish 2026.pdf
• DOCRFP Debt Collection Agency for Publish 2026.docx

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