Government tenderRFP2026/05/NYDA
NYDA seeks Genesys Cloud software licences and support
National Youth Development Agency
Buyer
National Youth Development Agency
Delivery location
7 Naivasha Road - Sunninghill - SANDTON - 2191
Procurement method
Request for Bid(Open-Tender)
Published
04 Sept 2026
Description
THE APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY SOFTWARE LICENCES, SUPPORT SERVICES, AND ENHANCE THE EXISTING GENESYS CLOUD-BASED CUSTOMER SERVICE SOLUTION FOR HEAD OFFICE CONTACT CENTRE PERSONNEL AND RECEPTIONISTS ACROSS BRANCHES AND DISTRICTS.
What this tender is about
The National Youth Development Agency (NYDA) is seeking a service provider to supply software licences, provide support services, and enhance its existing Genesys cloud-based customer service solution. This solution is for head office contact centre personnel and receptionists across branches and districts. A compulsory briefing session will be held on 17 September 2026 at 10:00. Bids must be submitted by 7 October 2026 at 11:00. The delivery location for any awarded contract will be 7 Naivasha Road, Sunninghill, Sandton, 2191.
Scope of work
- Supply software licences for the Genesys cloud-based customer service solution.
- Provide support services for the existing Genesys cloud-based customer service solution.
- Enhance the existing Genesys cloud-based customer service solution for head office contact centre personnel and receptionists across branches and districts.
How to submit
- Bids must be submitted by 7 October 2026 at 11:00.
The sections above were generated from the official tender notice and its documents, with the source shown beside each point. The official record takes precedence; always verify against the tender documents before you submit.
Briefing session
Compulsory17 Sept 2026, 10:00 SAST
Microsoft teams online
Tender documents (1)
- PDFGenesys Tender Document.pdf
Contact person
The buyer's contact name, email address and phone number are on the full notice.
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