Government tenderSASSA-11-26-ICT-HO
Cloud Contact Centre Services for SASSA
South African Social Security Agency
Buyer
South African Social Security Agency
Delivery location
501 Prodinsa Building; Cnr Steve Biko (Beatrix) and Pretorius streets, - Arcadia - Pretoria - 0083
Procurement method
Request for Bid(Open-Tender)
Published
17 Sept 2026
Description
The South African Social Security Agency hereby invites proposals for the appointment of a service provider for the provision of a Cloud-Based Omnichannel Contact Centre as a Service (Ccaas) and Contact Centre Operations services for the South African Social Security Agency for a period of three (3) years.
What this tender is about
The South African Social Security Agency (SASSA) is seeking proposals for a Cloud-Based Omnichannel Contact Centre as a Service (CcaaS) and Contact Centre Operations. This contract is for a period of three years. Bidders are invited to submit their proposals. The closing date for submissions is 9 October 2026 at 11:00. The delivery location for submissions is 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria, 0083.
Scope of work
- Provision of a Cloud-Based Omnichannel Contact Centre as a Service (CcaaS).
- Provision of Contact Centre Operations services.
How to submit
- Submit proposals to 501 Prodinsa Building, Cnr Steve Biko (Beatrix) and Pretorius streets, Arcadia, Pretoria, 0083.
The sections above were generated from the official tender notice and its documents, with the source shown beside each point. The official record takes precedence; always verify against the tender documents before you submit.
Special conditions
Refer to Terms of Reference , Paragraph 17.1
Tender documents (1)
- ZIPSASSA 11-26-ICT-HO.zip
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