Eskom Tender: DNS Security Managed Services

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Description

PROCUREMENT OF DOMAIN NAME SYSTEM (DNS) SECURITY MANAGED SERVICES FOR A PERIOD OF FIVE (5) YEARS. (1 YEAR IMPLEMENTATION AND 4 YEARS MAINTENANCE AND SUPPORT)

What this tender is about

Eskom is inviting proposals for Domain Name System (DNS) Security Managed Services. The contract will be for a period of five years, comprising one year for implementation and four years for maintenance and support. Tenderers must submit their proposals according to the specified requirements. The procurement method is Request for Proposal. The closing date for submissions is 3 November 2026. Interested parties should review the tender documents carefully for detailed scope of work, technical evaluation criteria, pricing schedules, and submission instructions.

Scope of work

• Procurement of Domain Name System (DNS) Security Managed Services for a period of five (5) years, including 1 year implementation and 4 years maintenance and support.(Annexure O SDL&I Template for Bidd..., section start)
• Domain Name System (DNS) maintenance and support on an Adhoc basis.(Annexure Q Group Technology- SHE ..., section start)

Important requirements

• The proposed managed service solution must deliver industry-leading threat-blocking efficacy (≥87% malware, ≥80% phishing) with false positive rates averaging ≤2%, as independently validated.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must have a local POP (Point of Presence) to ensure low-latency DNS resolution and meet local data residency and compliance requirements.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must be agentless on-premises deployment, without requiring any changes or interference with existing security infrastructure.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must have the access guard feature to evaluate and monitor the performance of firewall, proxy, and DNS security policies continuously.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must have integration with Existing Security Ecosystems for automated incident response, enriched security analytics, and correlation across multiple security layers.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must operate without acting as an inline DNS relay and utilize passive analysis methods to avoid interrupting DNS resolution paths.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must have predictive Domain Risk Scoring Using Threat Intelligence to proactively block or monitor suspicious domains.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must have enhanced Visibility into DNS Tunneling to identify complex exfiltration techniques.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must have attribution of Malicious Activity to Infrastructure, providing information on threat actor tactics, techniques, and procedures (TTPs).(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service Solution must have Incident Response Support with Historical DNS Data, allowing forensic analysis and tracing of malicious activities.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must allow Ruleset-Based Policy Management for fine-tuned control over DNS filtering and protection.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)
• The proposed managed service solution must have location-Based Policy Management for differentiated enforcement of security measures based on geo-location.(Annexure N2 DNS Security Technical..., sheet Desktop Evaluation Requirements)

How to submit

• Submissions must be made according to the requirements detailed in the tender documents.

What is in the documents

• Annexure N2 DNS Security Technical Evaluation Criteria 05 May 2026.xlsx

  This document outlines the technical evaluation criteria for the DNS Security Managed Services tender, including gatekeepers, desktop evaluation, and demonstration requirements. It also provides definitions and abbreviations used in the evaluation process.

• Annexure M DNS Pricing Schedule v0.1.xlsx

  This document contains the pricing schedule for the Domain Name System (DNS) Security Managed Services, including requirements for solution implementation and support and maintenance phases. It also details cash flow projections and resource plans.

• Annexure Q Group Technology- SHE Tender Requirements _ Professional Services _Adhoc Support.docx

  This document details the Safety, Health, and Environment (SHE) requirements for professional services tenders, including legal appointments, Section 37.2 agreements, and the requirement for a valid Letter of Good Standing.

• Annexure O SDL&I Template for Bidders - Domain Name System (DNS) v0.1.docx

  This template covers Socio-Economic Development and Localisation (SDL&I) objectives, including B-BBEE status, local procurement content, job creation, and skills development. It outlines requirements for claiming preference points and contractual obligations.

• Annexure P 20260702_DNS Solution and Maintenance_ Form A Rev 10 -Cat2.docx

  This form outlines Eskom's quality requirements for the DNS solution and maintenance, including pre-contract award quality requirements and post-contract award execution. It references specific clauses from specification 240-105658000 and ISO 9001 standards.

• Annexure P 240-109253698 CQP Template 2021.docx

  This is a template for a Contract Quality Plan (CQP), providing guidance on planning for quality management. It includes sections on scope of work, communication channels, organogram, interfacing documents, and management of records.

Tender documents (17)

• PDFAnnexure V - E-tendering Help Manual for Supplier.pdf
• DOCAnnexure O SDL&I Template for Bidders - Domain Name System (DNS) v0.1.docx
• PDFAnnexure P 240-105658000 SUPPLIER QUALITY MANAGEMENT SPEC REV4 FINAL 2026.pdf
• DOCAnnexure P 20260702_DNS Solution and Maintenance_ Form A Rev 10 -Cat2.docx
• XLSAnnexure N2 DNS Security Technical Evaluation Criteria 05 May 2026.xlsx
• DOCAnnexure K Supplier_Evaluation_Pack_Template_for_01_March_2024_to_29_February_2025.doc
• and 11 more

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