Eskom Tender: Debt Collection Services in Western Cape

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Description

The provision of debt collection services on active and terminated accounts Large Power Users (LPU) and Small Power users (SPU) and sundry debtors in Cape Coastal Cluster

What this tender is about

Eskom invites small businesses to tender for the provision of debt collection services. This contract covers active and terminated accounts for Large Power Users (LPU), Small Power Users (SPU), and sundry debtors within the Cape Coastal Cluster. The delivery location is Eskom Road, Brackenfell, Cape Town. A compulsory briefing session will be held on 16 November 2026. Tenders must be submitted by 1 December 2026. Key requirements include the collector being affiliated with ADRA or holding membership with the Council for Debt Collectors or adhering to the LSSA Code of Conduct, possessing customer tracing facilities with at least two systems, and having the capability for adverse listing with credit bureaus using at least one system. A legal department capable of handling litigation is also required.

Scope of work

• Provision of debt collection services for active and terminated accounts, including LPU, SPU, and sundry debtors.
• Services include customer tracing, adverse listing with credit bureaus, and legal action for outstanding debts.(Technical and Bill of Quantities.x..., sheet Technical criteria)

Important requirements

• The debt collector must be affiliated with ADRA, or be a member of the Council for Debt Collectors, or adhere to the LSSA Code of Conduct.(Technical and Bill of Quantities.x..., sheet mandatory)
• The agency must possess customer tracing facilities using at least two systems (e.g., Traceps, CPB, Columbus, Wind Deeds).(Technical and Bill of Quantities.x..., sheet mandatory)
• The agency must have the capability to adversely list customers with credit bureaus using at least one system (e.g., Trans Union, CompuScan).(Technical and Bill of Quantities.x..., sheet mandatory)
• Proof of a registered legal department capable of handling litigation is required.(Technical and Bill of Quantities.x..., sheet mandatory)
• Call Centre staff must be available, with proof of resources and at least one qualified service agent with a minimum of 3 years' experience.(Technical and Bill of Quantities.x..., sheet Technical criteria)
• Tenderers must provide proof of affiliation to ADRA, or membership to the Council for Debt Collectors, or adherence to the LSSA Code of Conduct.(Technical and Bill of Quantities.x..., sheet LP MP)
• Tenderers must provide proof of an integrated debt collection system/software.(Technical and Bill of Quantities.x..., sheet LP MP)
• Tenderers must provide proof of capability to adversely list on Credit Bureau(s).(Technical and Bill of Quantities.x..., sheet LP MP)

How to submit

• Tenders must be submitted by the closing date and time of 1 December 2026 at 10:00.

What is in the documents

• Technical and Bill of Quantities.xlsx

  This document details the technical evaluation criteria, including mandatory requirements such as collector affiliation, tracing facilities, and adverse listing capabilities. It also outlines the bill of quantities with rates and prices for various debt collection activities...

• 240-109253698 CQP Template 2021.docx

  This document provides a template for a Contract Quality Plan, outlining sections for scope of work, communication channels, organogram, interfacing documents, supplier monitoring, and record control. It guides suppliers on quality management expectations.

• 240-109253302 _ Quality Control Plan or Inspection Test Plan (QCP or ITP)-rev 3.docx

  This document provides a template for a Quality Control Plan or Inspection Test Plan (QCP or ITP). It includes sections for scope of work, intervention points (Hold Point, Witness Point, Document Review), inspection categories, testing methods, and records.

Tender documents (14)

• XLSTechnical and Bill of Quantities.xlsx
• PDFInvitation to Tender_Debt Collection_10 NOV 2026.pdf
• PDF240-68099512 Form A_Cat 3_Rev 10.pdf
• PDF240-105658000 SUPPLIER QUALITY MANAGEMENT SPEC REV4 FINAL 2026.pdf
• PDFEskom General Conditions of Purchase - 31 May 2024_Rev.pdf
• PDFEskom_-_Standard_Conditions_of_Tender_-_30_January_2025.pdf
• and 8 more

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