Telephony System and Call Center for PSiRA South Africa

Share this tender

Description

APPOINTMENT OF A SERVICE PROVIDER FOR THE DESIGN, SUPPLY, IMPLEMENT AND MAINTENANCE OF A CLOUD-BASED MICROSOFT TEAMS TELEPHONY SYSTEM AND CALL CENTER SOLUTION FOR A PERIOD OF 36 MONTHS.

What this tender is about

The Private Security Industry Regulatory Authority (PSiRA) seeks a service provider to design, supply, implement, and maintain a cloud-based Microsoft Teams telephony and call center system for 36 months. The project includes system design, supply, implementation, and ongoing maintenance. Bids must be submitted before 11:00 on 26 November 2026 at PSiRA's Centurion office. A compulsory briefing session will be held online on 6 November 2026 at 10:00. Bidders should ensure all compulsory forms are completed, signed, and include a Central Supplier Database report. Bids can be submitted via courier or in person, and only original documents are accepted.

Scope of work

• Design, supply, implement, and maintain a cloud-based Microsoft Teams telephony and call center system for 36 months.(Invitation to bid PSiRA - Telephon..., section APPOINTMENT OF A SERVICE PROVIDER FOR THE DESIGN, SUPPLY, IM)

How to submit

• Bids must be sealed, clearly marked with the Bid Reference No., and deposited in the PSiRA tender box at 420 Witch Hazel Avenue, Eco Glades, Centurion, before 11:00 on 26 November 2026. No late, email, or posted bids accepted.

Updates and addenda

• No updates or addenda mentioned in the provided material.

What is in the documents

• Invitation to bid PSiRA - Telephony.docx

  This document invites bids for the design, supply, and maintenance of a cloud-based Microsoft Teams telephony and call center system for PSiRA, including details on submission and briefing.

Tender documents (2)

• DOCInvitation to bid PSiRA - Telephony.docx
• PDFbid document- telephony.pdf

Contact person