Government tenderUIF5/26/27
Contact Centre Solution Services Tender - Gauteng
Labour
Buyer
Labour
Delivery location
230 Lillian Ngoyi Street - Pretoria - Pretoria - 0002
Procurement method
Request for Proposal
Published
08 Sept 2026
Description
REQUEST FOR PROPOSALS FOR THE APPOINTMENT OF A SERVICE PROVIDER TO PROVIDE CONTACT CENTRE SOLUTION SERVICES TO THE UNEMPLOYMENT INSURANCE FUND FOR A PERIOD OF THIRTY-SIX (36) MONTHS.
What this tender is about
The Department of Labour is seeking proposals from service providers to offer contact centre solution services to the Unemployment Insurance Fund (UIF). This contract is for a period of thirty-six (36) months. The procurement method is a Request for Proposal. A compulsory briefing session will be held on 15 September 2026 at 10:00. Submissions are due by 11:00 on 30 September 2026 at the specified delivery location in Pretoria.
Scope of work
- Appointment of a service provider to provide contact centre solution services to the Unemployment Insurance Fund for a period of thirty-six (36) months.
How to submit
- Submissions must be delivered to 230 Lillian Ngoyi Street, Pretoria, 0002 by 11:00 on 30 September 2026.
The sections above were generated from the official tender notice and its documents, with the source shown beside each point. The official record takes precedence; always verify against the tender documents before you submit.
Briefing session
15 Sept 2026, 10:00 SAST
https://teams.microsoft.com/meet/393127063425541?p=qzK4PMhOxdL51syvQH
Tender documents (1)
- PDFSigned_Final Recommended Contact Center Specification_.pdf
Contact person
The buyer's contact name, email address and phone number are on the full notice.
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