Health and Wellness Services Tender - National

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Description

HEALTH AND WELLNESS SERVICES

What this tender is about

The Technology Innovation Agency (TIA) is seeking proposals for comprehensive health, wellness, and clinical support services. This includes a 24/7 telephonic call centre, online advisory services, counselling, and various wellness programmes for approximately 200 employees and their immediate family members. The contract duration is 24 months. Services required encompass psycho-social support, financial and legal wellbeing, trauma counselling, managerial support, and health promotion activities. The tender also includes health risk assessments, wellness days, and specific interventions like stress management and fitness classes. Bidders must submit a disclosure form and adhere to all submission instructions. The closing date for proposals is 12 August 2026.

Scope of work

• Provide a 24-hour telephonic contact call centre staffed by qualified professionals for employees and their immediate family members, offering multi-lingual psycho-social and wellbeing counselling.(Health and Wellness Services- Anne..., section start)
• Offer online advisory services, SMS callback, WhatsApp platform, web-chat, and virtual platforms for counselling and support.(Health and Wellness Services- Anne..., section start)
• Provide face-to-face counselling for high-risk cases and conduct employee and manager training on various wellness topics.(Health and Wellness Services- Anne..., section start)
• Conduct health risk assessments including blood pressure, glucose screening, TB screening, HIV counselling, cholesterol tests, and BMI checks.(Health and Wellness Services- Anne..., section start)
• Organise and facilitate wellness days, including activities like stress management, fitness classes, and health screenings.(Health and Wellness Services- Anne..., section start)
• Compile monthly, quarterly, and annual reports on service utilisation, trends, and risks, aligned with company reporting timelines.(Health and Wellness Services- Anne..., section start)

Important requirements

• Bidders must complete and submit the Bidder’s Disclosure form (SBD 4), disclosing any employment by an organ of state and relationships with employees of the procuring institution.(REVISED SBD 4 -Annexure A.docx, section start)
• Failure to disclose all CSD-registered active companies linked to all Directors will lead to disqualification.(REVISED SBD 4 -Annexure A.docx, section start)
• The service provider shall compile and deliver Employee Health and Wellness Programme reports to TIA on a monthly, quarterly and annually basis.(Health and Wellness Services- Anne..., section start)
• Billing for Health Risk Assessments/Medical Services conducted on wellness day should only be for services actually rendered.(Health and Wellness Services- Anne..., section start)

How to submit

• Submit proposals in response to this Request for Proposal by the closing date and time.

What is in the documents

• REVISED SBD 4 -Annexure A.docx

  This document is a Bidder's Disclosure form requiring bidders to declare any employment by an organ of state, relationships with the procuring institution, and interests in other related enterprises. It also includes a general declaration of the bid's independence and compliance...

• Health and Wellness Services- Annexure A.docx

  This document outlines the detailed scope of services for the Employee Health and Wellness Programme, including telephonic support, online services, counselling, training, health risk assessments, and reporting requirements for a 24-month period.

Special conditions

Please submit on email: mapule.msiza@tia.org.za, please do not sent links, links are not allowed- submit PDFs documents rather make different emails email 1, email 2 NO LINK, NO WE TRANSFER PDF documents, complete all SBD documents please, Annexure A attached please check it very important

Tender documents (1)

• DOCHealth and Wellness Services- Annexure A.docx

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