Road Accident Fund seeks Digital Customer Engagement platform...

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Description

APPOINTMENT OF A SERVICE PROVIDER FOR THE LICENSING, HOSTING, MAINTENANCE, SUPPORT AND ENHANCEMENT OF THE NYALAZONE DIGITAL CUSTOMER ENGAGEMENT (DCE) AND LEGGERO PLATFORM FOR THE ROAD ACCIDENT FUND (RAF) FOR A PERIOD OF THIRTY-SIX (36) MONTHS.

What this tender is about

The Road Accident Fund (RAF) invites small businesses to bid for the licensing, hosting, maintenance, support, and enhancement of its Nyalazone Digital Customer Engagement (DCE) and Leggero platform. This contract is for a period of thirty-six (36) months. Bidders must note the ICT Change Management Calendar for approved maintenance slots and change freeze periods. A compulsory briefing session will be held on 28 August 2026 at 11:00. Bids must be submitted by 11:00 on 17 September 2026. The delivery location for services is 420 Witch-Hazel Avenue, Highveld, Centurion, 0046.

Scope of work

• Licensing, hosting, maintenance, support, and enhancement of the Nyalazone Digital Customer Engagement (DCE) and Leggero platform for the Road Accident Fund (RAF) for a period of thirty-six (36) months.

How to submit

• Bids must be submitted by 11:00 on 17 September 2026.

What is in the documents

• Annexure B - Approved Maintenance Schedule.xlsx

  This document outlines the ICT Change Management Calendar for 2025-2026, detailing approved maintenance slots across various regions and specifying change freeze periods. It also includes notes on emergency change procedures and the change freeze policy.

Tender documents (3)

• PDFAnnexure A - RAF Outcomes-based Service Performance Framework (002).pdf
• XLSAnnexure B - Approved Maintenance Schedule.xlsx
• PDFRFB RAF 2026 00052 CRM DIGITAL CUSTOMER ENGAGEMENT.pdf

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