SITA Tender: Hardware and Software Maintenance for SDN Network

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Description

Request for Bid for the Appointment of a Service Provider to Provide Comprehensive Hardware and Software Maintenance and Support Services for the SITA Core SDN Network Infrastructure for a Period of Sixty (60) Months.

What this tender is about

The State Information Technology Agency (SITA) is inviting bids for a 60-month contract to provide comprehensive hardware and software maintenance and support services for its Core SDN Network Infrastructure. This includes services for Huawei network infrastructure (routers, switches, servers, and controller platform) and the Cignera CATS OSS/BSS Platform and Multi-Vendor SDN Controller. Bidders must be registered on the National Treasury's Central Supplier Database and meet specific technical requirements, including Huawei Gold Partnership. Submissions must be made electronically via the SITA-Supplier Oracle ERP portal. A non-compulsory briefing session will be held on 16 November 2026. The bid closes on 27 November 2026 at 11:00 am.

Scope of work

• Provide hardware maintenance, software maintenance, technical support, and OEM/OSM escalation services for Huawei network infrastructure and Cignera CATS OSS/BSS Platform and Multi-Vendor SDN Controller for five years.(RFB 3307-2026 - Final Bid Spec.doc..., section Scope of Work)
• Services include fault management, troubleshooting, software patch management, technical support, and API/integration support for the Cignera CATS OSS/BSS Platform and Multi-Vendor SDN Controller.(RFB 3307-2026 - Final Bid Spec.doc..., section Scope of Work)
• Provide Huawei Co-Care Standard support services for Huawei NE8000 Series Routers, CloudEngine Switches, 2288X V5 Servers, and iMaster NCE-Campus Platform, including associated software licenses.(RFB 3307-2026 - Final Bid Spec.doc..., section Scope of Work)

Important requirements

• Bidders must be registered on National Treasury’s Central Supplier Database (CSD).(RFB 3307-2026 Bid document.docx, section Administrative Returnable Documents)
• Bidders must be an accredited Huawei Certified Service Partner (CSP) with a minimum Gold Partnership level, covering specific Huawei products.(RFB 3307-2026 Bid document.docx, section Mandatory Returnable Documents)
• Bidders must have successfully provided similar support and maintenance services for at least one enterprise, government, or service provider IP/MPLS, SDN, SD-WAN, or Network Automation environment in the past five years.(RFB 3307-2026 Bid document.docx, section Mandatory Returnable Documents)
• Bidders must accept all Special Conditions of Contract (SCC).(RFB 3307-2026 Bid document.docx, section Mandatory Returnable Documents)
• Bidders must confirm compliance with the Third-Party Risk Management Assessment.(RFB 3307-2026 Bid document.docx, section Mandatory Returnable Documents)
• Bidders must provide a valid B-BBEE certificate or Sworn Affidavit and pricing.(RFB 3307-2026 Bid document.docx, section Mandatory Returnable Documents)
• Bids must be prepared in English.(RFB 3307-2026 Bid document.docx, section Language)
• Bidders must ensure compliance with their tax obligations and provide their SARS PIN.(RFB 3307-2026 Bid document.docx, section Tax Compliance Requirements)
• No bids will be accepted from government employees or companies with directors who are government employees.(RFB 3307-2026 Bid document.docx, section Tax Compliance Requirements)
• The Mean time to Respond (MTTr) must be 15 minutes and the Mean time to Resolve (MTTR) must be 4 hours.(RFB 3307-2026 - Final Bid Spec.doc..., section Service Level Requirements; the following service levels mus)
• Service Provider must have sufficient logistical arrangements, including local support teams or regional depots, to meet the 4-hour MTTR for router failures.(RFB 3307-2026 - Final Bid Spec.doc..., section Response time and distance)
• The supplier must provide detailed escalation procedures for addressing service issues promptly.(RFB 3307-2026 - Final Bid Spec.doc..., section Fault logging management)

How to submit

• All bid proposals must be submitted via the SITA-Supplier Oracle ERP portal before the closing date and time.(RFB 3307-2026 Bid document.docx, section Bid Submission Instructions)
• No manual hard copy submissions, email submissions or faxed submissions will be accepted.(RFB 3307-2026 Bid document.docx, section Bid Submission Instructions)
• Bidders are required to submit all returnable documents/information together with their Bids/proposals on or before the closing time and date.(RFB 3307-2026 Bid document.docx, section Bid Submission Instructions)
• The proposal must be signed by an authorised employee, agent or representative of the bidder.(RFB 3307-2026 Bid document.docx, section Bid Submission Instructions)
• Bidders must provide a unique reference number to locate substantiating evidence in the bid response.(RFB 3307-2026 - Final Bid Spec.doc..., section Bid Submission Instructions)

What is in the documents

• RFB 3307-2026 Bid document.docx

  This document outlines the invitation to bid, submission requirements, bid terms and conditions, bidder disclosure forms, preferential procurement details, and general conditions of contract for the tender.

• RFB 3307-2026 - Final Bid Spec.docx

  This document details the bid specification, including the scope of work, requirements, evaluation stages, special conditions of contract, and preference requirements for the hardware and software maintenance and support services.

Tender documents (5)

• DOCRFB 3307-2026 Bid document.docx
• PDFRFB 3307-2026 - Notice to Bidders_June 2026 Signed.pdf
• XLSRFB 3307-2026 - Final Price response.xlsx
• PDFRFB 3307-2026 - Invitation to bidders.pdf
• DOCRFB 3307-2026 - Final Bid Spec.docx

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