SITA: Incident Management Solution for SAPS - National Tender

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Description

For the Provision of Services to Architect, Design, Develop, Integrate, Migrate, Install, Configure, and Test an Incident Management Solution for the South African Police Service for a Period of Thirty-Six (36) Months.The Closing Date Has Being Extended Till 30 October 2026

What this tender is about

The State Information Technology Agency (SITA) is seeking proposals for an Incident Management Solution for the South African Police Service (SAPS). This 36-month contract involves architecting, designing, developing, integrating, migrating, installing, configuring, and testing a new system to replace outdated incident registration and management platforms. The solution aims to improve service delivery, response times, and data management for SAPS. Bidders can propose Commercial Off-The-Shelf (COTS), custom-developed, or hybrid solutions. Key requirements include 24/7 availability, secure data communication, and integration with various SAPS systems. Proposals must be submitted electronically via the SITA Supplier Oracle ERP portal by the closing date of 30 October 2026. A non-compulsory virtual briefing session will be held on 14 September 2026.

Scope of work

• Project management of the Incident Management Solution for SAPS.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Architect, design, develop, integrate, migrate, install, configure, and test the Incident Management Solution.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Provide transfer of skills to SITA for maintenance and support of the solution.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Develop the technical architecture, including required technologies, devices, and licenses.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Develop a migration strategy and execute the migration from existing systems.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Develop an implementation and rollout strategy.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Develop training material and provide train-the-trainer sessions.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Production deployment, implementation, and rollout of the solution.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Provide all project and product documentation.(RFP 3285-2026 - Final Bid Spec Ame..., section Scope of Work)
• Support and maintain the production deployed components for 3 months post go-live.(RFP 3285-2026 - Final Bid Spec Ame..., section Post Go-Live Support and Maintenance)

Important requirements

• Bidders must be registered on National Treasury’s Central Supplier Database (CSD).(RFP 3285-2026 - Final Bid Spec Ame..., section Registered Bidder)
• Data must be migrated with ease, including historical incident and patrol vehicle data.(RFP 3285-2026 - Final Bid Spec Ame..., section Migration Requirements)

How to submit

• Bids must be submitted electronically via the SITA - Supplier Oracle ERP portal before the closing date and time.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)
• No manual hard copy submissions, email submissions, or faxed submissions will be accepted.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)
• All returnable documents and information must be submitted together with the bids/proposals on or before the closing time and date.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)
• Bidders are required to accept the general conditions of contract (GCC) and any special conditions of contract.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Requirements)
• For consortia, joint ventures, or subcontractors, provide copies of signed agreements stipulating the split of work and revenue.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Requirements)
• Bidders must ensure compliance with their tax obligations and provide their unique personal Identification Number (PIN) issued by SARS.(RFP 3285-2026-Standard Bidding Doc..., section Tax Compliance Requirements)

Updates and addenda

• The closing date for the tender has been extended to 30 October 2026.

What is in the documents

• RFP 3285-2026 Questions and Answers Pack 1.docx

  This document clarifies queries regarding the Incident Management Solution tender, including evaluation of bespoke solutions, user numbers, data volumes, B-BBEE points, and technical requirements like infrastructure and integration specifications.

• RFP 3285-2026 Questions and Answers Pack 5.docx

  This Q&A pack addresses further bidder queries on preferred client types (thin client preferred), central server locations for replication, special conditions of contract, and the possibility of cloud-based subscription models.

• RFP 3285-2026-Standard Bidding Document.docx

  This document outlines the invitation to bid, including bid submission requirements, instructions, conditions, tax compliance, bid terms, and conditions, covering administrative, mandatory, and evaluation returnables. It also details the General Conditions of Contract (GCC).

• RFP 3285-2026 - Final Bid Spec Amendment 2.docx

  This document provides the detailed bid specification for the Incident Management Solution, covering the purpose, background, scope of work, requirements (functional, non-functional, solution), migration, project delivery, and evaluation stages.

Tender documents (15)

• DOCRFP 3285-2026 Questions and Answers Pack 1.docx
• DOCRFP 3285-2026 Questions and Answers Pack 5.docx
• DOCRFP 3285-2026-Standard Bidding Document.docx
• DOCRFP 3285-2026 - Final Bid Spec Amendment 2.docx
• PDFRFP 3285-2026-Invitation to bidder letterAmendment.pdf
• DOCRFP 3285-2026 Questions and Answers Pack 2.docx
• and 9 more

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