SITA Tender: Incident Management Solution for SAPS

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Description

For the Provision of Services to Architect, Design, Develop, Integrate, Migrate, Install, Configure, and Test an Incident Management Solution for the South African Police Service for a Period of Thirty-Six (36) Months.

What this tender is about

The State Information Technology Agency (SITA) is seeking proposals for an Incident Management Solution for the South African Police Service (SAPS). The project involves architecting, designing, developing, integrating, migrating, installing, configuring, and testing a new solution to replace outdated systems. The goal is to improve SAPS's ability to manage reported incidents effectively and efficiently, enhancing service delivery to the public. Key requirements include a 24/7 available, secure, and user-friendly system that integrates with various SAPS systems and external emergency services. Bidders must be registered on the Central Supplier Database and comply with all mandatory requirements. Proposals must be submitted electronically via the SITA ERP Oracle Portal by the closing date of 22 September 2026.

Scope of work

• Project management of the Incident Management Solution for SAPS.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Architect, design, develop, integrate, migrate, install, configure, and test the Incident Management Solution.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Provide transfer of skills for the Incident Management Solution to SITA.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Develop technical architecture and catalogue of technologies, devices, and licenses.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Develop a migration strategy and execute migration from existing systems.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Develop an implementation and rollout strategy.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Develop training material and provide train-the-trainer training.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Production deployment and implementation of the solution.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Provide all project and product documentation.(RFP 3285-2026- Final Bid Spec.docx, section Scope of Work)
• Support and maintain production deployed components for 3 months post-go-live.(RFP 3285-2026- Final Bid Spec.docx, section Post Go-Live Support and Maintenance)

Important requirements

• Bidders must be registered on the National Treasury's Central Supplier Database (CSD).(RFP 3285-2026- Final Bid Spec.docx, section Registered Bidder)
• Bidders must accept all Special Conditions of Contract.(RFP 3285-2026- Final Bid Spec.docx, section Special Conditions of Contract)
• The Incident Management Solution must be MIOS and POPIA compliant.(RFP 3285-2026- Final Bid Spec.docx, section Compliance:)
• The solution must be available 24/7/365 and eliminate single points of failure.(RFP 3285-2026- Final Bid Spec.docx, section High Availability:)
• The solution must use data encryption for secure data communication.(RFP 3285-2026- Final Bid Spec.docx, section Secure Data Communication:)
• The solution must be user-friendly, easy to navigate, and display informative errors.(RFP 3285-2026- Final Bid Spec.docx, section Usability:)
• The solution must integrate with specified SAPS systems including CAS/ICDMS, CODES, PERSAL, TETRA, and others.(RFP 3285-2026- Final Bid Spec.docx, section Integration:)
• Historical incident and patrol vehicle data must be migrated into the new solution.(RFP 3285-2026- Final Bid Spec.docx, section Migration Requirements)
• The Bidder must be an OEM/OSM or an Accredited Reseller/Partner/Distributor for an Incident Management Solution.(RFP 3285-2026- Final Bid Spec.docx, section Technical Mandatory Requirements (Stage 2))
• The Bidder must have provided Incident Management Solution including installation, maintenance, and support to at least one customer in the past five years.(RFP 3285-2026- Final Bid Spec.docx, section Technical Mandatory Requirements (Stage 2))
• Bidders must ensure compliance with their tax obligations and provide SARS PIN or CSD number.(RFP 3285-2026-Standard Bidding Doc..., section Tax Compliance Requirements)
• Bids must be prepared in English.(RFP 3285-2026-Standard Bidding Doc..., section Language)

How to submit

• All bids must be submitted electronically via the SITA - ERP Oracle Portal before the closing date and time.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)
• No manual hard copy submissions, email submissions, or faxed submissions will be accepted.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)
• Bidders are required to submit all returnable documents/information together with their Bids/proposals on or before the closing time and date.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)
• The proposal must be signed by an authorised employee, agent or representative of the bidder.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)
• The proposal must bear the initials of the signatory at the bottom of every page.(RFP 3285-2026-Standard Bidding Doc..., section Bid Submission Instructions)

What is in the documents

• RFP 3285-2026-Standard Bidding Document.docx

  This document outlines the standard bidding procedures, terms and conditions, bidder disclosure requirements, preferential procurement policies, and general conditions of contract applicable to SITA tenders.

• RFP 3285-2026- SBD1 Document.docx

  This document is the Invitation to Bid (SBD 1) form, which requires bidders to provide supplier information, tax compliance status, B-BBEE status, and declare their compliance with bidding terms and conditions.

• RFP 3285-2026- Final Bid Spec.docx

  This document details the specific bid requirements for the Incident Management Solution, including the scope of work, functional and non-functional requirements, integration needs, migration strategy, and evaluation stages.

Tender documents (5)

• DOCRFP 3285-2026-Standard Bidding Document.docx
• DOCRFP 3285-2026- SBD1 Document.docx
• DOCRFP 3285-2026- Final Bid Spec.docx
• PDFRFP 3285-2026 - Notice to Bidders_June 2026 Signed.pdf
• PDFRFP 3285-2026-Invitation to bidder letter.pdf

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