Backup Software, Maintenance and Support Tender in Gauteng

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Description

Appointment of a Service Provider to Provide Backup Software, Maintenance and Support for Three Years.

What this tender is about

The State Information Technology Agency (SITA) is inviting bids for the provision of backup software, maintenance, and support for three years for the Department of Agriculture (DOA). The scope includes installing backup software and rolling it out to 200 servers across South Africa, providing training for two ICT officials, and offering on-site support on a time and material basis. A compulsory virtual briefing session will be held on 16 October 2026. Bids must be submitted electronically via the SITA-Supplier Oracle ERP portal by 11:00 on 29 October 2026. Prospective bidders must be registered on the National Treasury's Central Supplier Database. Pricing must be in South African Rand (ZAR) and exclude VAT.

Scope of work

• Installation and rollout of backup software to 200 servers across South Africa.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Scope of bid)
• Provide backup software training for two ICT officials to enable them to fully operate and manage the backup software.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Scope of bid)
• On-site support (professional service) available as and when required on a time and material basis.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Scope of bid)
• Provide backup software licenses, maintenance, and support for three years.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Purpose)

Important requirements

• Bidders must attend the compulsory virtual briefing session on 16 October 2026.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Attendance of briefing session)
• Bidders must be registered on the National Treasury's Central Supplier Database (CSD).(RFB 3293-2026 - ERP 521011 _ Bid S..., section Registered Supplier)
• Bidders must be accredited by the Original Equipment Manufacturer (OEM)/ Original Software Manufacturer (OSM) as a Reseller/ Partner/ Distributor.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Technical Mandatory Requirements (Stage 2))
• Bidders must have provided maintenance and support of backup software to at least three (03) current South African companies/government institutions in the last three (03) years.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Technical Mandatory Requirements (Stage 2))
• Bidders must accept ALL the Special Conditions of Contract.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Technical Mandatory Requirements (Stage 2))
• Prospective bidders must register on National Treasury’s Central Supplier Database prior to submitting bids.(RFB 3293-2026 - ERP 521011 _ Stand..., section Invitation to Bid (SBD 1))
• Bidders must ensure compliance with their tax obligations and provide their unique Personal Identification Number (PIN) issued by SARS.(RFB 3293-2026 - ERP 521011 _ Stand..., section Tax Compliance Requirements)

How to submit

• All bid proposals must be submitted via the SITA -Supplier Oracle ERP portal before the closing date and time. The portal is accessible at www.suppliers.sita.co.za.(RFB 3293-2026 - ERP 521011 _ Stand..., section Bid Submission Instructions)
• No manual hard copy submissions, email submissions or faxed submissions will be accepted.(RFB 3293-2026 - ERP 521011 _ Stand..., section Bid Submission Instructions)
• Bidders are required to submit all returnable documents/information together with their Bids/proposals on or before the closing time and date.(RFB 3293-2026 - ERP 521011 _ Stand..., section Bid Submission Instructions)
• The proposal must be signed by an authorised employee, agent or representative of the bidder and bear the initials of the signatory at the bottom of every page.(RFB 3293-2026 - ERP 521011 _ Stand..., section Bid Submission Instructions)
• Bidders must complete the bid pricing schedule in the Excel spreadsheet format provided.(RFB 3293-2026 - ERP 521011 _ Bid S..., section Price and Preference Points Evaluation (Stage 4))

What is in the documents

• RFB 3293 - 2026 - ERP 521011 _ Pricing Schedule.xlsx

  This document provides the pricing schedule for the bid, detailing requirements for software licenses, support, installation, and training. It specifies that prices must be VAT exclusive and in ZAR, and includes instructions for completing the schedule, including currency...

• RFB 3293-2026 - ERP 521011 _ Standard Bid Document.docx

  This document outlines the invitation to bid, bid submission requirements, instructions, conditions, and general conditions of contract. It details the evaluation stages, returnable documents, tax compliance requirements, and declarations bidders must make.

• RFB 3293-2026 - ERP 521011 _ Bid Specification Document.docx

  This document details the bid specification, including the purpose, background, scope of work, and specific requirements for backup software, installation, support, and training. It also outlines the bid evaluation stages and mandatory requirements.

Tender documents (5)

• PDFRFB 3293-2026 Notice to Bidders_June 2026 Signed.pdf
• PDFRFB 3293-2026_Invitation letter.pdf
• XLSRFB 3293 - 2026 - ERP 521011 _ Pricing Schedule.xlsx
• DOCRFB 3293-2026 - ERP 521011 _ Standard Bid Document.docx
• DOCRFB 3293-2026 - ERP 521011 _ Bid Specification Document.docx

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